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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melissa Archa

July 23, 2024

5  out of  5 rating by Melissa Archa
"Kim Austin office has always been so friendly & patient with my request. They strive to always do what's best for my household and look at different ways to help me make the right decision. Megan & Renee are my go to gals!"
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Tena Risher

July 23, 2024

5  out of  5 rating by Tena Risher
"Very helpful today, I really appreciated your time and honesty. Thank you!"
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Payton Linkogle

July 18, 2024

5  out of  5 rating by Payton Linkogle
"Sabrina was super helpful in assisting me with a transfer due to us moving elsewhere!"
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Beth Martin

July 16, 2024

5  out of  5 rating by Beth Martin
"Thank you for the quick response to all my questions.Everyone has been very kind . THANK YOU for all the help."
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Daisy Buenrostro

June 26, 2024

5  out of  5 rating by Daisy Buenrostro
"I’ve been working with Kim Austin for about 3 years and it’s been the best, everyone is so helpful especially Ms. Sabrina! She helped me with all my questions and even went the extra mile for me, she’s the best!"
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Kameshia Wildon

June 24, 2024

5  out of  5 rating by Kameshia Wildon
"Always friendly and help you no matter what!"
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imelda hasselt

June 20, 2024

5  out of  5 rating by imelda hasselt
"Excellent customer service. I greatly appreciate Marina, a very professional, friendly and knowledgeable State Farm Agent who assisted me in my insurance need. She did it in no time, very calm, precise and I could imagine her smiling all the time while she’s processing all my questions and transactions. I had a great, enjoyable business conversation with her. And I would also like to mention Megan and the whole team who had greatly helped me in my previous queries and follow up. I love the friendly, loving concern of these employees towards customers like me."
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Danny White

June 14, 2024

5  out of  5 rating by Danny White
"Marina contacted me as a current policy holder to review my policy and to offer new coverages. She was able to offer me more coverage and decreased my premium. Marina was a huge help and I highly recommend Kim Austin insurance!"
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Tommy Duncan

June 7, 2024

5  out of  5 rating by Tommy Duncan
"I want to take this opportunity to express my appreciation to the staff at Kim Austin State Farm in Abilene. Today Megan jumped thru all the hoops for us to ensure we have wonderful accommodations while our home is being refurbished. THANK YOU MEGAN. ONCE AGAIN! Our thanks to staff at Kim Austin State Farm in Abilene Tx Last week while in Abilene I stopped by State Farm to get help learning how to upload claims I am tech illiterate. Megan took time out of her lunch hour to train me! Today, 6/7/24 a Friday I called for help on claims I had submitted and of course; MEGAN jumped through hoops and resolved my issue within the hour. I LOVE KIM AUSTIN STATE FARM. THANKS MEGAN!❤️"
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Erica Montoya

May 31, 2024

5  out of  5 rating by Erica Montoya
"I really enjoy State Farm. Their communication, professionalism and rates are amazing. Everyone has done an outstanding job!"
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Jennifer Navarrette

May 31, 2024

5  out of  5 rating by Jennifer Navarrette
"Absolutely love love love Marina!! She helped me save over $700 a month!"
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Kristina Landeros

May 30, 2024

5  out of  5 rating by Kristina Landeros
"Marina with State Farm exceeded my expectations she not only got me the lowest homeowners insurance quote, she also lowered my car insurance! As a first time homebuyer I was lost and Marina was very knowledgeable. Thank you Marina Moreno!"
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Alissa Carolan

May 29, 2024

5  out of  5 rating by Alissa Carolan
"Wonderful experience and friendly staff. They were able to get our policy started for a future date and save us more than an immediate policy which was awesome. Staff was very knowledgeable and made sure all our needs were met. I definately recommend this office for all your insurance needs. They cover it all, car, life and renter/home owner insurance."
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Virginia Vick

May 28, 2024

5  out of  5 rating by Virginia Vick
"Financial considerations have caused me to have to make a couple of insurance changes within a relatively short period of time. Marina Moreno was understanding, patient, professional, and helpful throughout the process, and quick to reply to each need, researching and presenting the various options without making me feel pressured toward any direction--answering my many questions and clearly explaining the possible outcomes of each one. This was not my first experience with her expertise; when I was first investigating the Kim Austin agency, she offered the same caring concern. I heartily recommend her and the Kim Austin State Farm agency in these days of uncertain conditions."
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Lindsay Koroleski

May 24, 2024

5  out of  5 rating by Lindsay Koroleski
"Highly recommend State Farm if it's your first time looking for affordable insurance. They won't waist your time. Justin made it a stress free experince. When I asked for the cheapest plan, that's exactly what he gave me. He explained the whole process, and answered any questions or concerns I had. Thank you!"
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Montana Schroeder

May 23, 2024

5  out of  5 rating by Montana Schroeder
"My agent Justin was super helpful, down to earth and to the point. He helped me save a lot of money and peace of mind. Thank you."
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Stefanie Swinney

May 23, 2024

5  out of  5 rating by Stefanie Swinney
"Staff is very friendly and very helpful in assisting with questions and very knowledgeable in their job and will go above and beyond."
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Tiffany Hart

May 3, 2024

5  out of  5 rating by Tiffany Hart
"Office staff has been amazing to work and deal with. Great pricing on my policies, quick to respond and answer any questions I have along the way."
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work Marrow

May 1, 2024

5  out of  5 rating by work Marrow
"Love that everyone is always so professional and polite when talking to you!"
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Lauren Huff

April 30, 2024

5  out of  5 rating by Lauren Huff
"Great customer service!! Megan was a great help in explaining everything to me!"
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Brinda Sotelo

April 30, 2024

5  out of  5 rating by Brinda Sotelo
"Marina helped me find the right coverage for the right price when adding my daughter to our car insurance."
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Zanthia Dorsett

April 30, 2024

5  out of  5 rating by Zanthia Dorsett
"Great experience with Marina for my first time getting insurance on my own!"
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Kenneth Smith

April 29, 2024

5  out of  5 rating by Kenneth Smith
"I was working with Sabrina Gil out of Kim Austin's state farm insurance office, she saved me over $200, give her a chance, I'll bet she can save you money"
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Joyce Dessivia

April 29, 2024

5  out of  5 rating by Joyce Dessivia
"Marina was soft-spoken. I ask for another agent. But, she was business with another customer. So, Marina did a great job in assisting me. I've been with State Farm for awhile. The staff is well trained. Very pleasant people within Kim Austin's office. Going into the office is great. You are greated with a warm hello, and a warm smile. Marina thanks again."
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Erica Simmons

April 27, 2024

5  out of  5 rating by Erica Simmons
"Customer service was really great !"