
State Farm® Insurance Agent Kim Austin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marilyn Tennison
March 14, 2025
"Megan was fabulous. She went way beyond her time to help me. She was a pleasure to work with"
Luis V.
March 6, 2025
"Sabrina has helped me out every step of the way and couldn’t thank her enough."
"Thank you so much, Luis, for sharing your experience! We're thrilled to hear that Sabrina was able to support you every step of the way — we'll be sure to pass along your kind words."
Thelma Gregory
March 3, 2025
"On March 3,2025 I spoke with Sabrina and made some adjustments to my policy to make it more affordable now that I am retired and with inflation being a huge issue. Sabrina was absolutely outstanding and made it possible for me to stay with State Farm where my vehicle insurance has been since about 1990. Thank you so much Sabrina."
"Thank you, Thelma, for your kind words! We're so glad Sabrina could help you adjust your policy to fit your needs. We'll be sure to let her know how much you appreciated her support. We’re always here for you, so call on us any time you have any questions."
Jenn Love
February 27, 2025
"We had a very great experience with Kim Austin. Very quick, courteous, all around great customer service!!"
"Jenn - thank you for your kind words! We're thrilled to hear that you were provided you with such great service. If you ever need anything else, we're always here for you!"
Makayla Trevino
February 26, 2025
"Absolutely LOVE Marina.! She really worked with us with what exactly we were looking for, even if we held off on it a bit, she was consistent & a huge help. Definitely get with her for your insurance needs, 10/10 experience & will continue using her with our insurance needs."
"Thank you so much for sharing your wonderful experience, Makayla! We're so glad Marina was able to provide the support you needed. We're always here for you, so don't hesitate to reach out whenever you need us!"
Dannielle Jermain
February 26, 2025
"Kim is amazing! Was able to get a much better quote vs others here in town, explained everything to me and had me taken care of within 15 mins. Highly recommend going to her for all Insurnace needs!"
"Thank you for the fantastic review, Dannielle! We're so glad Kim was able to help you quickly and find you a great quote. Welcome to our State Farm family and if you ever have questions or need anything else, just give us a call."
pete aguero
February 21, 2025
"Marina was great!!! She helped me save over $2,000 on my home & auto. She’s very helpful & very thorough. Would recommend to everyone"
"Wow, Pete, that’s amazing to hear! We’re so glad Marina was able to help you save so much and provide such great service. Thank you for trusting us — we're always here for you."
Chelsea Duggar
February 12, 2025
"Shoutout to Marina for making my insurance switch so easy! Not only did she help me get a better deal on my car insurance, but she also added a life insurance policy—and my bill is still lower than what I was paying before! She was incredibly helpful through the whole process, answered all my questions, and made sure I got the best coverage for my needs. If you’re looking for someone who truly looks out for you, I highly recommend Marina!"
"Your thoughtful review means so much to us, Chelsea! We're thrilled to hear that Marina made your insurance switch so smooth and helped you find the best coverage at a better price. She's truly dedicated to looking out for our customers, and we're so glad you had such a positive experience. If you ever have more questions or need anything at all, we're always here for you!"
Sal Moncada
February 12, 2025
"Fast and easy process. I was very impressed with the professionalism and knowledge about policies upfront. I knew what I wanted, and the State Farm team showed me the right direction. Would recommend to anyone in the future!"
"Thank you so much for your kind words, Sal! We're thrilled to hear that you had such a positive experience and that we could help guide you in the right direction. If you ever need anything else, we’re always here to assist!"
Jasmine Valdez
February 6, 2025
"Only reason I keep coming back to Kim Austin State Farm is because Marina gives the the absolute best service I can ask for. She hears my problems and concerns and is willing to work within my budget & goes into detail on going over every option I have. I seriously love the customer service this office provides !"
"Jasmine, we are happy to know we were able to meet your insurance needs so easily and were able to get you a great rate. Always know, we’re here when you need us."
Merry Antillon
January 27, 2025
"Marina was very kind and thoughtful as she found out my insurance needs and grunt the best fit for my budget, especially after many days of finding any decent insurance online. It was nice to speak to a person who could tailor to my needs. 100% recommend 👌"
"Thank you so much for your kind words Merry! We're thrilled to hear that you were provided with the personalized service you deserve. Finding the right insurance can be overwhelming, and we’re glad she could make the process easier for you. We truly appreciate your recommendation and look forward to serving you in the future!"
Nicholas Garza
January 27, 2025
"Marina did an amazing job. She was extremely kind and thorough. She has been the best insurance agent I’ve ever had. She always gets me what I need and how I need it!! Thank you marina!"
"We think she’s great, too, Nicholas, but to hear she is the best insurance agent you’ve ever had and was able to help you with your Auto and Life policies so easily makes us even happier. Welcome to our State Farm family."
Monica Seals
January 21, 2025
"Fast and Professional customer service Staff is always friendly and helpful"
" We’re glad to hear you had a great experience with our team, Monica. Providing fast, professional, and friendly service is always our goal. We appreciate your support and look forward to serving you again!"
Chrystal McCutchen
January 8, 2025
"I was able to get my quote, fill out my paperwork online, and had my pdf policy with in a few minutes. The team member who assisted me, stayed on the line with me through the whole process and was very helpful."
"Chrystal - We're so glad to hear that our team made the process quick, easy, and seamless for you. Helpful and efficient service is what we strive for! We appreciate your trust and are here whenever you need us."
Avery Williams
January 3, 2025
"Very nice"
"Thank you, Avery, for the positive response! We appreciate your support."
Jason Lo
January 3, 2025
"Marina is AMAZING! She was able to get me back on an auto policy with them after 3 years! She applied discounts that I didn’t know existed and she was extremely informative and communicating with me from the beginning to the end of the process. By far, one of the best agents that I worked with and will continue to have Kim Austin and her team insure my vehicle and house!"
"Thank you, Jason, for your amazing review! We're so happy to hear that Marina provided you with top-notch service and helped you secure the best coverage and discounts. We truly appreciate your trust in our team and look forward to continuing to protect your auto and home. We're always here for you!"
J “JC” C
December 31, 2024
"Sabrina is so patient and kind with my delayed text replies, my idiot phone calls to ask questions she has answered twice already and resending emails that for some reason I misplace. Her character fits exactly what West Texas is all about. She has been a rock and Kim Austin State Farm Insurance are lucky to have her on their staff. Be safe and God Bless."
"We certainly appreciate the positive feedback, JC. We couldn’t agree more—Sabrina’s patience, kindness, and dedication truly make a difference. We’re grateful to have her on our team and even more grateful for customers like you. We appreciate your trust and support. "
Phyllis Martinez
December 27, 2024
"Justin Pedroza is the best. Very knowledgeable. I’d give him 10 stars for his patience with us , explaining everything to us. Also, for his great customer service. This kid is funny too."
"Phyllis - We’re thrilled to hear that Justin provided you with such great service. It’s wonderful to know he could explain everything clearly while bringing some humor to the process! We truly appreciate your kind words. If you need anything else, we’re always here for you!"
Ramon Campos
December 23, 2024
"Excellent customer service and pricing."
"We're glad you had a great experience with our service and pricing, Ramon. We appreciate your positive feedback and look forward to assisting you again! "
Rosalinda Gonzales
December 4, 2024
"Go with Marina Moreno! Always dependable! She will look for the best options and gets back with u in no time at all! A plus is she has an amazing personality! Being a single mom is hard and this is one thing she makes it so easy and simple for me! One less task on my busy plate!"
"Rosalinda - We certainly appreciate your amazing review! We're so happy to hear that Marina provided you with top-notch service and helped you secure the best coverage and discounts. We cherish your trust in our team and look forward to continuing to protect your auto and home. We're here for you anytme!"
Kevin Langlitz
December 3, 2024
"Outstanding job very helpful out of this world service"
"We're thrilled to hear you had such a positive experience, Kevin. Providing outstanding service is our goal, and we’re glad we could exceed your expectations. We certainly appreciate your support!"
Jacob Powell
November 21, 2024
"Courteous, kind, and knowledgeable. It doesn't get any better than this."
"We're so happy to hear that you had such a positive experience, Jacob. We appreciate your recognition and look forward to assisting you far into the future. "
Terry Barnett
November 19, 2024
"Outstanding"
"Terry – So glad we could meet all of your insurance needs. Thank you for the great review."
vXNephilimXv
November 13, 2024
"State Farm is always so incredibly friendly and understanding! Always appreciative of them helping me with any questions and or problems I might be having."
"We appreciate you and your kind words! We're so glad to hear that our team has been helpful and understanding. We are always here to assist you with any questions or concerns. "
Connie McCoy
November 13, 2024
"It’s been great !"
"It's customers like you, Connie, who make it easy for us to strive to provide great service. Thank you for being part of our State Farm family and for your encouraging words."