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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura Annette Coaching

April 7, 2026

5  out of  5
rating by Laura Annette Coaching
"Megan was professional throughout my entire experience while being personable. She explained my auto coverage options and answered all of my questions. I ended up with exactly what I needed!"
We responded:
"Thank you, Laura, for sharing your experience with Megan. It's great to hear that she was both professional and personable while helping you find the right auto coverage. We appreciate your feedback!"
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Tevin Senne

March 25, 2026

5  out of  5
rating by Tevin Senne
"As I was about to leave a review for Kim Austin with State Farm, I noticed she already has over 400 five-star reviews—wow! It’s clear I’m not the only one who thinks Kim goes above and beyond for her customers. She truly cares about the people she serves and does an excellent job making sure they’re taken care of. If you need any help with your insurance needs, I highly recommend reaching out to Kim."
We responded:
"Thank you, Tevin, for your thoughtful review! It's great to hear that Kim's dedication and care have made such a positive impact. We appreciate your recommendation and support. "
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Kennedy Taylor

March 24, 2026

5  out of  5
rating by Kennedy Taylor
"Megan, I want to say Thank you after speaking with you on the phone this afternoon regarding my new car that I added to my policy and removing the one vehicle, just wanted you to know that you are very sweet pleasant and polite very knowledgeable, and professional, I highly recommend seeing (Megan) for all your auto, home, life, renters insurance @ (Kim Austin) State Farm, you will get affordable, great rates in a timely manner, very patient, are family focused professionally problem solvers."
We responded:
"Thank you, Kennedy, for your kind words and for taking the time to share your experience. We're glad to hear that Megan was able to assist you with your vehicle insurance needs. Your recommendation means a lot to us. Best regards!"
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Kyla Murray

March 24, 2026

5  out of  5
rating by Kyla Murray
"Talked with Megan and she made switching insurance so simple and easy. She broke down everything from policies to pricing."
We responded:
"Thank you, Kyla, for your feedback! It's great to hear that Megan was able to make the process of switching insurance straightforward for you. We appreciate your support."
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Lynn Ingram (Chip)

March 24, 2026

5  out of  5
rating by Lynn Ingram (Chip)
"Megan got all my autos taken care of and got my documents fast"
We responded:
"Thank you, Lynn, for sharing your experience! It's great to hear that Megan was able to assist you efficiently with your auto documents. We appreciate your feedback and support."
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Kristen Benton

March 24, 2026

5  out of  5
rating by Kristen Benton
"Megan was amazing! Super helpful and knowledgeable. Got me a quote the same day I called and walked me through everything. Thanks so much Megan!"
We responded:
"Thank you, Kristen, for your feedback! We're glad to hear that Megan was helpful and knowledgeable in getting you a quote quickly and guiding you through the process. Your support means a lot to us. "
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Randy Heald

March 23, 2026

5  out of  5
rating by Randy Heald
"Great people to work with on auto/life insurance needs. Thank you to all the staff and Kim also of course."
We responded:
"Thank you, Randy, for your kind words and for recognizing our team! We're glad to be a part of your auto and life insurance journey. Your support means a lot to us."
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justin terry

March 21, 2026

5  out of  5
rating by justin terry
"The best office ever I love the people there it like a family they are really friendly if I have any questions they are good at explaining it to me"
We responded:
"Thank you, Justin, for your kind words! We're glad to hear that you feel like part of the family and that our team is helpful in answering your questions. Your feedback means a lot to us. "
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Lou Statton

March 20, 2026

5  out of  5
rating by Lou Statton
"Great staff, Karen helped make my claim painless."
We responded:
"Thank you, Lou, for your feedback! We're glad to hear that Karen was able to assist you in making your claim process smooth. Your support means a lot to us. "
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Gaylene Allen

March 15, 2026

5  out of  5
rating by Gaylene Allen
"I called the office late on Friday afternoon to purchase RV insurance for a travel trailer my husband and I were buying. We were three hours from home and needed coverage prior to signing the papers. Karen and Megan went the extra mile to get us on the road. It was long after closing time but they stayed late to make sure we had what we needed. They can’t begin to know how much that means to us. Thank you ladies."
We responded:
"Thank you, Gaylene, for sharing your experience. We're grateful Karen and Megan could assist you with your RV insurance needs, even after hours. Your kind words mean a lot to us. "
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Curtis Johnson

March 13, 2026

5  out of  5
rating by Curtis Johnson
"Been using this office and statefarm for as long as I remember. They have always been very helpful with all my auto insurance needs."
We responded:
"Thank you, Curtis, for your long-term trust and support. We're glad to hear that our team has been helpful with your auto insurance needs. Your feedback means a lot to us. "
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Michael Tedford

March 12, 2026

5  out of  5
rating by Michael Tedford
"I’ve used State Farm a few years now. Kim Austin is professional, and gets things done quickly. It’s always nice when things go smoothly."
We responded:
"Thank you, Michael, for your feedback and for being with us over the years. It's great to hear that Kim Austin's professionalism and efficiency have made your experience smooth. We appreciate your support!"
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Ayla Garcia

March 12, 2026

5  out of  5
rating by Ayla Garcia
"Karen was very patient and thorough when answering any questions I had I wasn’t quite sure what my coverage offered and Karen helped me get a better understanding! Very pleased on the service she gave me! I’ll recommend her to my friends and family!!!"
We responded:
"Thank you, Ayla, for sharing your experience with us! It's great to hear that Karen was patient and thorough in helping you understand your coverage. We appreciate your recommendation to friends and family. "
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Landen Hemming-Kuehl

March 12, 2026

5  out of  5
rating by Landen Hemming-Kuehl
"Megan did a wonderful job helping us take care of our auto insurance. She found us a good rate and was patient with us if we had questions. I highly recommend Kim Austin in Abilene if your looking for great customer service and an accommodating staff."
We responded:
"Thank you, Landen, for sharing your experience with us. It's great to hear that Megan was able to assist you with your auto insurance needs and provide a good rate. We appreciate your recommendation and look forward to serving you again. "
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Hayden Baus

March 11, 2026

5  out of  5
rating by Hayden Baus
"Megan Holmes is amazing, very professional, and sweet as can be. Loved doing buisness with her and State Farm."
We responded:
"Thank you, Hayden, for your kind words about Megan Holmes. We're glad to hear you enjoyed working with her and had a positive experience with our agency. Your feedback means a lot to us. "
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valentin mendoza

March 9, 2026

5  out of  5
rating by valentin mendoza
"At Kim Austin's office, Megan got me auto insurance with better coverage than a company I have been with for over 10 yrs at a better price."
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Patricia Cooper

March 7, 2026

5  out of  5
rating by Patricia Cooper
"Karen is a new team member that has recently started working at this agency. She’s very detail oriented and informative and will always try to be a solution to a problem. Karen is an asset to the company and she’s full of kindness! A jewel!!!!"
We responded:
"Thank you, Patricia, for sharing your experience with Karen. We're delighted to hear how detail-oriented and informative she is, and we agree that she's truly an asset to our team. Your feedback means a lot to us. "
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Sales

March 6, 2026

5  out of  5
rating by Sales
"Been using this office for a few years now and they have helped in every way! real people easy quotes and super nice to talk to no matter who you get! Thank you!"
We responded:
"Thank you for your continued trust and support over the years! We're glad to hear that our team has been helpful and easy to work with. Your feedback means a lot to us. "
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James Terry

March 6, 2026

5  out of  5
rating by James Terry
"Karen takes care of all my insurance needs. She is great to follow up and make sure things are taken care of. I have been well pleased with State Farm. Great price and budget friendly."
We responded:
"Thank you, James, for sharing your experience with us. We're glad to hear that Karen has been attentive to your insurance needs and that you're satisfied with our pricing. Your feedback is greatly appreciated. "
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Darby Niehaus

March 5, 2026

5  out of  5
rating by Darby Niehaus
"Megan was very helpful and knowledgeable when we were getting our life insurance. We felt very comfortable and she understood our needs."
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steve lawson

March 4, 2026

5  out of  5
rating by steve lawson
"Just want to say thank you to Megan. . She transferred my policy from another state. She was very prompt in returning my phone call and had my auto policy updated in just minutes. Thanks again."
We responded:
"Thank you, Steve, for sharing your experience with Megan. It's great to hear that she was able to assist you quickly and efficiently with your policy transfer. We appreciate your feedback! "
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ryan novak

March 2, 2026

5  out of  5
rating by ryan novak
"She was very up front and very helpful in getting a good coverage for at an affordable rate"
We responded:
"Thank you, Ryan, for your feedback! It's great to hear that you found the coverage process straightforward and affordable. We're here to help with any future insurance needs. "
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Leisa Jones

March 2, 2026

5  out of  5
rating by Leisa Jones
"Always pleased with the customer service provided. Comprehensive service that is easy to work with and no hassle."
We responded:
"Thank you, Leisa, for your feedback! We're glad to hear that our customer service and comprehensive approach have made things easy and hassle-free for you. Your support means a lot to us. "
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jon yanez

February 27, 2026

5  out of  5
rating by jon yanez
"Went and spoke with Megan about my insurance and she took great care of me was very respectful and explained everything it was great 👍"
We responded:
"Thank you, Jon, for sharing your experience with Megan. It's great to hear she took such good care of you and provided clear explanations. We appreciate your feedback and your trust in us. "
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Dylan Winblad

February 25, 2026

5  out of  5
rating by Dylan Winblad
"Great experience with Megan she helped me with everything and went to great detail to make sure I understood what all I was getting out of my insurance highly recommended"
We responded:
"Thank you, Dylan, for sharing your experience with Megan. It's great to hear she provided detailed assistance and ensured you understood your insurance options. Your recommendation means a lot to us. "