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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gaylene Allen

Gaylene Allen

March 15, 2026

5  out of  5
rating by Gaylene Allen
"I called the office late on Friday afternoon to purchase RV insurance for a travel trailer my husband and I were buying. We were three hours from home and needed coverage prior to signing the papers. Karen and Megan went the extra mile to get us on the road. It was long after closing time but they stayed late to make sure we had what we needed. They can’t begin to know how much that means to us. Thank you ladies."
We responded:
"Thank you, Gaylene, for sharing your experience. We're grateful Karen and Megan could assist you with your RV insurance needs, even after hours. Your kind words mean a lot to us. "
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Curtis Johnson

March 13, 2026

5  out of  5
rating by Curtis Johnson
"Been using this office and statefarm for as long as I remember. They have always been very helpful with all my auto insurance needs."
We responded:
"Thank you, Curtis, for your long-term trust and support. We're glad to hear that our team has been helpful with your auto insurance needs. Your feedback means a lot to us. "
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Michael Tedford

March 12, 2026

5  out of  5
rating by Michael Tedford
"I’ve used State Farm a few years now. Kim Austin is professional, and gets things done quickly. It’s always nice when things go smoothly."
We responded:
"Thank you, Michael, for your feedback and for being with us over the years. It's great to hear that Kim Austin's professionalism and efficiency have made your experience smooth. We appreciate your support!"
Profile photo of Ayla Garcia

Ayla Garcia

March 12, 2026

5  out of  5
rating by Ayla Garcia
"Karen was very patient and thorough when answering any questions I had I wasn’t quite sure what my coverage offered and Karen helped me get a better understanding! Very pleased on the service she gave me! I’ll recommend her to my friends and family!!!"
We responded:
"Thank you, Ayla, for sharing your experience with us! It's great to hear that Karen was patient and thorough in helping you understand your coverage. We appreciate your recommendation to friends and family. "
Profile photo of Landen Hemming-Kuehl

Landen Hemming-Kuehl

March 12, 2026

5  out of  5
rating by Landen Hemming-Kuehl
"Megan did a wonderful job helping us take care of our auto insurance. She found us a good rate and was patient with us if we had questions. I highly recommend Kim Austin in Abilene if your looking for great customer service and an accommodating staff."
We responded:
"Thank you, Landen, for sharing your experience with us. It's great to hear that Megan was able to assist you with your auto insurance needs and provide a good rate. We appreciate your recommendation and look forward to serving you again. "
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Hayden Baus

March 11, 2026

5  out of  5
rating by Hayden Baus
"Megan Holmes is amazing, very professional, and sweet as can be. Loved doing buisness with her and State Farm."
We responded:
"Thank you, Hayden, for your kind words about Megan Holmes. We're glad to hear you enjoyed working with her and had a positive experience with our agency. Your feedback means a lot to us. "
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valentin mendoza

March 9, 2026

5  out of  5
rating by valentin mendoza
"At Kim Austin's office, Megan got me auto insurance with better coverage than a company I have been with for over 10 yrs at a better price."
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Patricia Cooper

March 7, 2026

5  out of  5
rating by Patricia Cooper
"Karen is a new team member that has recently started working at this agency. She’s very detail oriented and informative and will always try to be a solution to a problem. Karen is an asset to the company and she’s full of kindness! A jewel!!!!"
We responded:
"Thank you, Patricia, for sharing your experience with Karen. We're delighted to hear how detail-oriented and informative she is, and we agree that she's truly an asset to our team. Your feedback means a lot to us. "
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Sales

March 6, 2026

5  out of  5
rating by Sales
"Been using this office for a few years now and they have helped in every way! real people easy quotes and super nice to talk to no matter who you get! Thank you!"
We responded:
"Thank you for your continued trust and support over the years! We're glad to hear that our team has been helpful and easy to work with. Your feedback means a lot to us. "
Profile photo of James Terry

James Terry

March 6, 2026

5  out of  5
rating by James Terry
"Karen takes care of all my insurance needs. She is great to follow up and make sure things are taken care of. I have been well pleased with State Farm. Great price and budget friendly."
We responded:
"Thank you, James, for sharing your experience with us. We're glad to hear that Karen has been attentive to your insurance needs and that you're satisfied with our pricing. Your feedback is greatly appreciated. "
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Darby Niehaus

March 5, 2026

5  out of  5
rating by Darby Niehaus
"Megan was very helpful and knowledgeable when we were getting our life insurance. We felt very comfortable and she understood our needs."
Profile photo of steve lawson

steve lawson

March 4, 2026

5  out of  5
rating by steve lawson
"Just want to say thank you to Megan. . She transferred my policy from another state. She was very prompt in returning my phone call and had my auto policy updated in just minutes. Thanks again."
We responded:
"Thank you, Steve, for sharing your experience with Megan. It's great to hear that she was able to assist you quickly and efficiently with your policy transfer. We appreciate your feedback! "
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ryan novak

March 2, 2026

5  out of  5
rating by ryan novak
"She was very up front and very helpful in getting a good coverage for at an affordable rate"
We responded:
"Thank you, Ryan, for your feedback! It's great to hear that you found the coverage process straightforward and affordable. We're here to help with any future insurance needs. "
Profile photo of Leisa Jones

Leisa Jones

March 2, 2026

5  out of  5
rating by Leisa Jones
"Always pleased with the customer service provided. Comprehensive service that is easy to work with and no hassle."
We responded:
"Thank you, Leisa, for your feedback! We're glad to hear that our customer service and comprehensive approach have made things easy and hassle-free for you. Your support means a lot to us. "
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jon yanez

February 27, 2026

5  out of  5
rating by jon yanez
"Went and spoke with Megan about my insurance and she took great care of me was very respectful and explained everything it was great 👍"
We responded:
"Thank you, Jon, for sharing your experience with Megan. It's great to hear she took such good care of you and provided clear explanations. We appreciate your feedback and your trust in us. "
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Dylan Winblad

February 25, 2026

5  out of  5
rating by Dylan Winblad
"Great experience with Megan she helped me with everything and went to great detail to make sure I understood what all I was getting out of my insurance highly recommended"
We responded:
"Thank you, Dylan, for sharing your experience with Megan. It's great to hear she provided detailed assistance and ensured you understood your insurance options. Your recommendation means a lot to us. "
Profile photo of Chase Clower

Chase Clower

February 24, 2026

5  out of  5
rating by Chase Clower
"I had the pleasure of working with Megan and she was absolutely wonderful! She helped get me a great price with auto and renters insurance. She went above and beyond and provided exceptional and friendly customer service. I highly recommend this office for your insurance needs."
We responded:
"Thank you, Chase, for sharing your experience! We're glad Megan could assist you with your auto and renters insurance, and that her exceptional service made a difference. Your recommendation means a lot to us. "
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nina Lopez

January 30, 2026

5  out of  5
rating by nina Lopez
"Meagan was amazing as a single parent having to pay these payments for insurance is hard but she found a way."
We responded:
"Thank you, Nina, for sharing your experience with Meagan. It's great to hear she was able to assist you in finding a solution that works for your situation. We appreciate your feedback and support. "
Profile photo of Robert Aguirre

Robert Aguirre

January 23, 2026

5  out of  5
rating by Robert Aguirre
"Very helpful, kind , patient , and honest"
We responded:
"Thank you, Robert, for your kind words. We're glad to hear that you found our team helpful, patient, and honest. Your feedback means a lot to us. "
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bobbi jo Thomas

January 19, 2026

5  out of  5
rating by bobbi jo Thomas
"Very pleasant lady I worked with! Answered all my question! (And I had a lot) super sweet getting the coverage I needed! At price I could afford!"
We responded:
"Thank you, Bobbi Jo Thomas, for your kind words! We're glad to hear that you had a positive experience and that all your questions were answered. It's great to know we could help you find the coverage you needed at an affordable price. "
Profile photo of Scott Lance

Scott Lance

January 8, 2026

5  out of  5
rating by Scott Lance
"So friendly and knowledgeable!!"
We responded:
"Thank you, Scott, for your feedback! We're glad to hear that you found our team friendly and knowledgeable. Your support means a lot to us. "
Profile photo of Christy Stokes

Christy Stokes

December 10, 2025

5  out of  5
rating by Christy Stokes
"Megan Holmes was a amazing! She was able to help me with my home and auto insurance to get me a better rate and coverage. She is so kind and understanding of my schedule. I highly recommend Megan at Kim Austin- State Farm."
We responded:
"Thank you, Christy, for your kind words about Megan! We're glad she could assist you with your home and auto insurance needs while accommodating your schedule. Your recommendation means a lot to us. "
Profile photo of Kennedy Taylor

Kennedy Taylor

November 3, 2025

5  out of  5
rating by Kennedy Taylor
"Want to thank Megan from State Farm for her call this morning and helping with my insurance policy for my vehicles just wanted to say thank you very much for breaking it all down on my coverages she’s definitely very knowledgeable, professional, and polite. To anyone who is need of insurance I recommend seeing Megan with State Farm."
We responded:
"Thank you, Kennedy, for your kind words and for taking the time to share your experience. We're glad to hear that Megan was able to assist you with your vehicle insurance needs. Your recommendation means a lot to us. Best regards!"
Profile photo of Susan Blocker

Susan Blocker

October 2, 2025

5  out of  5
rating by Susan Blocker
"Meagan is very sweet and joyful thank you"
We responded:
"Thank you, Susan, for your kind words about Meagan. We're glad to hear she made your experience a positive one. Your feedback is greatly appreciated."
Profile photo of Cindy Jenkins

Cindy Jenkins

September 29, 2025

5  out of  5
rating by Cindy Jenkins
"Kim was very helpful in getting me started with my Insurance. Explained everything and got me the best rate with more coverage than I previously had. Very sweet as well. I would recommend Kim!"
We responded:
"Thank you, Cindy, for your kind words and recommendation. It's great to hear that our office was able to assist you effectively and find you a better rate with more coverage. If you have any more questions or need further assistance, feel free to reach out."