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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Blocker

Susan Blocker

October 2, 2025

5  out of  5
rating by Susan Blocker
"Meagan is very sweet and joyful thank you"
We responded:
"Thank you, Susan, for your kind words about Meagan. We're glad to hear she made your experience a positive one. Your feedback is greatly appreciated."
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Cindy Jenkins

September 29, 2025

5  out of  5
rating by Cindy Jenkins
"Kim was very helpful in getting me started with my Insurance. Explained everything and got me the best rate with more coverage than I previously had. Very sweet as well. I would recommend Kim!"
We responded:
"Thank you, Cindy, for your kind words and recommendation. It's great to hear that our office was able to assist you effectively and find you a better rate with more coverage. If you have any more questions or need further assistance, feel free to reach out."
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Michael Garza

September 26, 2025

5  out of  5
rating by Michael Garza
"After me and my wife had issues with another agent, we came across Kim Austin Statefarm here in Abilene. The minute we walked in we were greeted with a very warm hospitality by Megan Holmes. She began to listen to our concerns and paused what she was doing to help us right away, despite it being late on a Friday. Right away she looked at our policy and helped us get the answers we needed. It showed what commitment not only Megan but Kim Austin’s team demonstrated. I highly recommend this place. Kim Austin even came out to greet us and spoke to us kindly. This is quite different from the approach I was accustomed to from a different head agent who I never met, spoke or seen due to the excuse, “he was always busy.” We are saving so much because of this location. Everyone was kind and kept offering us complimentary drinks and food. Kim and Megan are the way to go if you’re looking for an agency that treats you like family."
We responded:
"Thank you so much for sharing your experience! We’re so glad you and your wife felt welcomed and cared for by Megan and our team. It means a lot that you noticed the hospitality and commitment we strive for every day. We truly appreciate your trust and recommendation, and we’re grateful to have you as part of our State Farm family! "
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Nathaniel Clouse

September 26, 2025

5  out of  5
rating by Nathaniel Clouse
"Megan was FANTASTIC in assisting me with my auto insurance policy. She was quick to find all the amazing discounts and was very knowledgeable in what I had to do to get these discounts. State Fatm for life now! Thanks to Megan!"
We responded:
"Thank you, Nathaniel, for your kind words about Megan's assistance with your auto insurance policy. It's great to hear she was able to help you find discounts and provide knowledgeable support. We appreciate your trust in us and look forward to serving you in the future."
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David Mckinnon

September 25, 2025

5  out of  5
rating by David Mckinnon
"What great experience. If you need insurance call Megan. She will find you the best prices."
We responded:
"Thank you, David, for your feedback. We're glad to hear that Megan was able to assist you with finding the best prices. Your support means a lot to us."
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Roshell Jackson

September 25, 2025

5  out of  5
rating by Roshell Jackson
"Mrs. Megan was very helpful and informative. Might I add very knowledgeable about insurance coverage and policy. She also took her time with me and gave me that real down home feeling like we were from the same neighborhood. If you need insurance give her a call"
We responded:
"Thank you, Roshell, for your kind words about Mrs. Megan. It's great to hear that she provided you with helpful and informative service while making you feel at home. We appreciate your recommendation and look forward to assisting you with any future insurance needs. "
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Braedan Groat

June 30, 2025

5  out of  5
rating by Braedan Groat
"Very nice staff. They offered drink and snacks which i thought was nice"
We responded:
"Thank you, Braedan, for your feedback! We're glad to hear that you enjoyed the refreshments and had a positive experience with our team. We look forward to serving you again."
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Brandon Hudson

May 23, 2025

5  out of  5
rating by Brandon Hudson
"Supper nice very helpful. There need a rise $$$$❤️❤️❤️🙏😁😁"
We responded:
"Thank you, Brandon, for your kind words and support! We're glad to hear that you found our service helpful. Your feedback means a lot to us. Take care!"
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Lesley Almendarez

May 13, 2025

5  out of  5
rating by Lesley Almendarez
"Marina was very helpful! Super kind and understanding, Thank you for switching us over so easily!"
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Connie Massey

May 13, 2025

5  out of  5
rating by Connie Massey
"Marina was extremely helpful in finding discounts and an actual refund available to me. Thanks so much for your assistance!"
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Larry Hambrick

May 12, 2025

5  out of  5
rating by Larry Hambrick
"Megan was very professional. Followed through on my requested quote and insurance policy. Highly recommend her."
We responded:
"Thank you, Larry, for sharing your positive experience with Megan. It's great to hear that she provided professional service and met your needs efficiently. We appreciate your recommendation and look forward to assisting you in the future."
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Marcus Scott

May 11, 2025

5  out of  5
rating by Marcus Scott
"Marina was extremely helpful and knowledgeable about what I needed during a long and frustrating ordeal. I would definitely recommend visiting her and giving her your business."
We responded:
"Thank you, Marcus, for sharing your experience with us. We're glad to hear that Marina was able to assist you effectively during a challenging time. Your recommendation means a lot to us, and we appreciate your support."
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Destany Gongora

May 1, 2025

5  out of  5
rating by Destany Gongora
"Very polite, helpful, and swift to the point!"
We responded:
"Thank you, Destany, for your kind words and the great rating! We're glad to hear that you found our service polite, helpful, and efficient. If you have any more questions or need assistance in the future, feel free to reach out."
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Cherabayah De Freitas

April 17, 2025

5  out of  5
rating by Cherabayah De Freitas
"Marina was very professional and helped me with my insurance needs"
We responded:
" We appreciate your feedback, Cherabayah. It’s wonderful to hear you felt supported and well taken care of."
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Kimber White

April 8, 2025

5  out of  5
rating by Kimber White
"Shout out to Sabrina in Kim Austin’s office. She returned my call in a timely manner, answered all my questions and then proceeded to complete my requests. She made things super smooth and easy!"
We responded:
"Thank you, Kimber. We're happy everything went smoothly, and that Sabrina took such good care of your needs so smoothly. We look forward to serving you for years to come."
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Donte Cuffy

April 7, 2025

5  out of  5
rating by Donte Cuffy
"Marina is the best very helpful and explanatory with the information needed!!"
We responded:
"Thank you, Donte! We're so glad Marina could give you the clear, helpful support you needed. We’re here for you any time you have questions."
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Debra H

April 1, 2025

5  out of  5
rating by Debra H
"Marina was very helpful and kind."
We responded:
"Debra, thank you for your kind words! We're so happy Marina made your experience a pleasant one. She’ll love hearing your feedback."
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Marilyn Tennison

March 14, 2025

5  out of  5
rating by Marilyn Tennison
"Megan was fabulous. She went way beyond her time to help me. She was a pleasure to work with"
We responded:
"Thank you so much, Marilyn! We're thrilled to hear Megan went above and beyond for you. We appreciate your kind words!"
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Luis V.

March 6, 2025

5  out of  5
rating by Luis V.
"Sabrina has helped me out every step of the way and couldn’t thank her enough."
We responded:
"Thank you so much, Luis, for sharing your experience! We're thrilled to hear that Sabrina was able to support you every step of the way — we'll be sure to pass along your kind words."
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Thelma Gregory

March 3, 2025

5  out of  5
rating by Thelma Gregory
"On March 3,2025 I spoke with Sabrina and made some adjustments to my policy to make it more affordable now that I am retired and with inflation being a huge issue. Sabrina was absolutely outstanding and made it possible for me to stay with State Farm where my vehicle insurance has been since about 1990. Thank you so much Sabrina."
We responded:
"Thank you, Thelma, for your kind words! We're so glad Sabrina could help you adjust your policy to fit your needs. We'll be sure to let her know how much you appreciated her support. We’re always here for you, so call on us any time you have any questions."
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Jenn Love

February 27, 2025

5  out of  5
rating by Jenn Love
"We had a very great experience with Kim Austin. Very quick, courteous, all around great customer service!!"
We responded:
"Jenn - thank you for your kind words! We're thrilled to hear that you were provided you with such great service. If you ever need anything else, we're always here for you!"
Profile photo of Makayla Trevino

Makayla Trevino

February 26, 2025

5  out of  5
rating by Makayla Trevino
"Absolutely LOVE Marina.! She really worked with us with what exactly we were looking for, even if we held off on it a bit, she was consistent & a huge help. Definitely get with her for your insurance needs, 10/10 experience & will continue using her with our insurance needs."
We responded:
"Thank you so much for sharing your wonderful experience, Makayla! We're so glad Marina was able to provide the support you needed. We're always here for you, so don't hesitate to reach out whenever you need us!"
Profile photo of Dannielle Jermain

Dannielle Jermain

February 26, 2025

5  out of  5
rating by Dannielle Jermain
"Kim is amazing! Was able to get a much better quote vs others here in town, explained everything to me and had me taken care of within 15 mins. Highly recommend going to her for all Insurnace needs!"
We responded:
"Thank you for the fantastic review, Dannielle! We're so glad Kim was able to help you quickly and find you a great quote. Welcome to our State Farm family and if you ever have questions or need anything else, just give us a call."
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pete aguero

February 21, 2025

5  out of  5
rating by pete aguero
"Marina was great!!! She helped me save over $2,000 on my home & auto. She’s very helpful & very thorough. Would recommend to everyone"
We responded:
"Wow, Pete, that’s amazing to hear! We’re so glad Marina was able to help you save so much and provide such great service. Thank you for trusting us — we're always here for you."
Profile photo of Chelsea Duggar

Chelsea Duggar

February 12, 2025

5  out of  5
rating by Chelsea Duggar
"Shoutout to Marina for making my insurance switch so easy! Not only did she help me get a better deal on my car insurance, but she also added a life insurance policy—and my bill is still lower than what I was paying before! She was incredibly helpful through the whole process, answered all my questions, and made sure I got the best coverage for my needs. If you’re looking for someone who truly looks out for you, I highly recommend Marina!"
We responded:
"Your thoughtful review means so much to us, Chelsea! We're thrilled to hear that Marina made your insurance switch so smooth and helped you find the best coverage at a better price. She's truly dedicated to looking out for our customers, and we're so glad you had such a positive experience. If you ever have more questions or need anything at all, we're always here for you!"